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Limited Liability Warranty Information

We are dedicated to providing top-tier products and services to our valued clients. Our commitment to quality is reflected in the comprehensive warranties we offer for our wide array of products, in strict accordance with the manufacturer's guidelines.

For warranty claims to be valid, the affected product must be brought to our office for inspection and repair or replacement, as determined by our technical team.

Warranty Details

Redstar Warranty Coverage:
  • 1-year limited warranty on all Redstar hardware products, covering defects in materials and workmanship under normal use and service conditions.
D-Link Warranty Information:
  • D-Link offers a standard 1-year limited warranty on most of its products. However, specific warranty terms may vary by product. 
  • Read the warranty information for details.
Teltonika Warranty Information:
  • Teltonika offers a 2-year limited warranty on most of its products, covering defects in materials and workmanship under normal use and service conditions. Specific warranty terms may vary by product. 
  • Refer to the warranty information for detailed coverage.

Yeastar Products Warranty

Yeastar provides support for a product during its warranty. You can check the expiration date of a specific Yeastar product warranty on Yeastar Partner Portal.

Common Exclusions

  • Physical damage caused by accidents, misuse, or unauthorized repairs.
  • Damage resulting from exposure to extreme environmental conditions.
  • Damage caused by power surges or electrical faults.
  • Normal wear and tear.
  • Software-related issues.

Warranty Terms

  • Warranty Period: The specific warranty period varies by product.
  • Proof of Purchase: Required for warranty claims.
  • Warranty Service: May involve returning the product to Yeastar or an authorized service center. Shipping costs and repair fees may apply.

Refer to the product's documentation or contact Yeastar support for the most accurate information.

Yeastar Limited Warranty

Yealink Limited Warranty Summary

Yealink Network Technology Co., Ltd. offers a limited warranty for its products purchased from authorized distributors or resellers. The warranty covers defects in materials and workmanship under normal use during the specified warranty period, which varies by product category

  • Video Conferencing Products: 24 months
  • Voice Communication Products: 12 months
  • Personal Collaboration Solutions: 24 months

Warranty Terms

  • Warranty claims should be initiated through the point of purchase within 14 days for defective products.
  • The warranty does not cover damages due to misuse, unauthorized modifications, or cosmetic wear.
  • Customers are responsible for shipping costs when returning products for warranty service.

For more detailed information, including warranty exclusions and how to obtain warranty service, please refer to the full document.

Yealink Limited Warranty

Warranty Exclusions

This warranty does not cover:

  • Damage caused by:
    • Accident, misuse, neglect, improper installation, or unauthorized modification.  
    • Exposure to extreme environmental conditions, such as excessive heat, cold, humidity, or dust.
    • Acts of God, such as lightning strikes, floods, or earthquakes.
    • Improper maintenance or cleaning.
    • Use of incompatible products or accessories.
  • Consumable parts, such as batteries or fuses.
  • Cosmetic damage, such as scratches or dents.
  • Software or firmware issues, including viruses, malware, or data loss.
  • Service and software licenses.